Friday, 13 April 2007

On the stupidity of one size fits all...

In trying to arrange travel insurance I ring a well known insurance company. My call is taken by an Indian gentleman. I wonder if it is an off-shore call-centre? He is pleasant and friendly enough but, like most call-centre operators, he is tied to his script. At the point where I tell him that the £1500 baggage cover (with £400 pound maximum single item limit) is not enough he does not know what to do and continues relentlessly with the script. There is no option to talk to anyone else or customise the policy.

One of the problem with the modern world is that there are too many choices which are no choice at all. There are scores of travel insurance companies offering policies with nearly identical limits. As far as I can ascertain no-one offers anything different! I would be happy to pay more for a bespoke policy which covered my actual needs.

So now I'm looking at doing specialist camera insurance and travel insurance as separate entities. Ho hum...

Countdown to Falklands trip: 239 days to go

No comments:

Post a Comment

Thanks to everyone who takes the time to comment on my blog!